1. Introduction

These Terms and Conditions govern your use of the Wild Monkey Grass website (the “Site”) and the services provided by Wild Monkey Grass (the “Company,” “we,” “us,” or “our”). By accessing and using this website, you agree to be bound by these Terms and Conditions, which are subject to change at our discretion. If you do not agree to these terms, please refrain from using the Site.

2. Account Registration and Security

Creating an account on Wild Monkey Grass is optional. Customers may choose to make a purchase as a guest without registering. However, if you do create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

We offer two-step authentication as an optional layer of security for your account. While this is not required, we strongly encourage you to enable it for added protection.

If you notice any suspicious activity related to your account or have security concerns, please contact us immediately at support@wildmonkeygrass.com.

3. Product Information

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, we cannot guarantee that the information is error-free, complete, or up-to-date. We reserve the right to correct any errors or omissions and update product details without prior notice.

All products sold are intended for external use only. Wild Monkey Grass does not make claims about any product’s ability to treat, cure, or prevent any medical conditions.

4. Orders and Payment

By placing an order on our Site, you are offering to purchase products subject to availability and acceptance by us. Once we receive your order, we will send you an order confirmation. The order will be processed upon approval of payment.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay and Google Pay, through WooCommerce’s secure payment gateway. All payments are processed in accordance with PCI DSS (Payment Card Industry Data Security Standards) regulations.

5. Shipping and Delivery

We currently offer shipping within the United States (excluding U.S. territories). Shipping costs are calculated at checkout, and delivery times vary based on location. Please refer to our Shipping Policy for more details.

While we strive to ensure timely delivery, we are not responsible for delays caused by factors outside of our control, including postal delays, weather conditions, or issues with third-party carriers.

6. Refunds, Returns, and Exchanges

We offer a 14-day satisfaction guarantee for product dissatisfaction, subject to our Refund & Returns Policy. However, due to the nature of our products, we do not accept returns. Refunds will be processed only for product-related issues and are subject to our approval. Please note that shipping costs are non-refundable.

For defective or damaged products, we offer a replacement as detailed in our Refund & Returns Policy.

7. User-Generated Content

By submitting any content (such as reviews, photos, or feedback) to our Site, you grant us the right to use, modify, publish, and display such content without compensation. You represent and warrant that you own or have the necessary rights to submit this content and that it complies with all applicable laws.

You agree not to submit any content that is unlawful, defamatory, or violates the rights of others.

8. Privacy and Security

We value your privacy and are committed to protecting your personal information. Our practices regarding the collection, use, and protection of your personal data are outlined in our Privacy Policy. We use SSL encryption to safeguard all personal information during checkout, and we comply with PCI DSS standards to ensure secure transactions.

9. Limitation of Liability

To the fullest extent permitted by law, Wild Monkey Grass shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products. Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product.

10. Indemnification

You agree to indemnify and hold harmless Wild Monkey Grass, its employees, agents, and affiliates from any claims, losses, damages, or liabilities arising out of your use of the Site or your breach of these Terms and Conditions.

11. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review these Terms regularly. Your continued use of the Site after any changes to the Terms signifies your acceptance of those changes.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Pennsylvania, United States, without regard to its conflict of law principles. Any disputes shall be resolved in the appropriate courts of Pennsylvania.

13. Dispute Resolution

If you have any concerns or disputes regarding these Terms and Conditions, we encourage you to contact us directly at support@wildmonkeygrass.com. We aim to resolve any issues amicably.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Wild Monkey Grass
Email: support@wildmonkeygrass.com

15. Additional Information

• Website Availability: We make every effort to ensure the Site is available 24/7. However, we are not responsible for any interruptions or issues caused by external factors such as website downtime or technical issues with hosting platforms like Bluehost.

Final Notes

Please read these Terms and Conditions carefully before using our services or making any purchases. By accessing or using our website, you agree to abide by these rules and guidelines. We reserve the right to update or revise these Terms and Conditions at any time. The most recent version will always be indicated by the “Effective Date” at the top of this page. We encourage you to review this page periodically for any updates.