Wild Monkey Grass Customer Service
How can we help you?
Explore our frequently asked questions (FAQs) and find answers to all your queries about shipping, accounts, payments, products, orders, and policies.
Topics
Account
No, you can checkout as a guest. However, creating an account allows for faster checkout and order tracking. You can create an account here.
Simply visit our My Account and follow the easy steps. You can also create one during checkout.
No problem! You can reset your password here.
To deactivate your account, please contact our support team, and we’ll assist you.
Shipping
Shipping fees are automatically calculated at checkout based on your location and the size of your order. For more information, please refer to our Shipping Policy.
Delivery times vary depending on your location. Most orders arrive within 5-7 business days.
Currently, we only ship within the U.S., excluding territories.
Yes! After your order ships, you’ll receive a tracking number via email. You can also track it in your account dashboard or by using your order number here.
If your order is lost or arrives damaged, please contact us immediately for assistance.
Payments
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as Google Pay and Apple Pay.
Yes, your payment is protected by SSL encryption, and we use WooCommerce Payments, which complies with PCI DSS standards to ensure your information is secure.
If you were charged incorrectly, please contact our customer service team right away, and we’ll resolve the issue.
Products
Our products are made with 100% natural ingredients, and we list every single one used in the formulation—no hidden ingredients, ever.
Yes, all Wild Monkey Grass products are 100% cruelty-free.
We often include free samples with your order, depending on availability.
Our products are carefully formulated with safety in mind, especially when using essential oils. While natural doesn’t always mean safe, we take extra care to ensure quality. However, everyone’s skin is different, so we always recommend doing a patch test.
All of our products are handcrafted in small batches in Myerstown, Pennsylvania, USA.
Orders
You can track your order status by logging into your account or using your order number here.
You can modify or cancel your order within 12 hours of placing it. After that, changes may not be possible as we aim to process orders quickly. Please contact us as soon as possible.
If you received the wrong product, contact us immediately, and we’ll correct the issue.
Yes, if your order hasn’t shipped yet. Contact our team for help in updating your address.
Unfortunately, once your order is processed, changes can’t be made. Please place a new order for additional items.
Policies
Due to the nature of our products, we do not accept returns. However, we offer a 14-day satisfaction guarantee. For more details, please check our 14-Day Satisfaction Guarantee Policy.
We’ll fix it! Contact us, and we’ll arrange a replacement or refund.
Simply reach out to our customer support team, and we’ll assist you with the process.
Unfortunately, shipping fees are non-refundable.
No, we do not offer exchanges.
Still have questions?
