Refund & Returns Policy

Overview

We offer a 14-day satisfaction guarantee. If you are not satisfied with your purchase, you may request a refund within 14 days of receipt. After 14 days, we can no longer offer a refund or exchange. Refunds are processed to the original payment method and are subject to the following terms.

Returns

Due to the nature of our products, we do not accept returns. However, if there is an issue with your product, you may request a refund or replacement. Please review the conditions below for further details.

Refunds

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account again.

• Contact your credit card company; it may take some time before your refund is officially posted.
• Then, contact your bank, as there may be processing delays.
• If you’ve done all of this and still haven’t received your refund, please contact us at support@wildmonkeygrass.com.

Exchanges & Replacements

We do not accept exchanges. However, if your product is defective or damaged, we will gladly replace it within 14 days of delivery. If your item is damaged or defective, please contact us immediately for assistance.

Damaged Goods Reporting

If your product arrives damaged, please contact us within 48 hours of receiving your order and include clear photos of the damage. This will help us expedite the replacement or refund process.

Shipping Costs

Shipping costs are non-refundable, except in cases where we made an error in fulfilling your order. If a refund is issued, the product cost will be refunded, but shipping fees will not be included.

Shipping Policy

Processing Orders

We strive to process orders within two business days. If you need to make any changes or cancellations to your order, please contact us within 12 hours of placing your order. Once the order has been processed, changes or cancellations can no longer be made.

Order Confirmation & Tracking

You will receive an order confirmation email immediately after placing your order and a shipping confirmation email once your order has been dispatched, including tracking information.

Shipping Locations

Currently, we only ship to addresses within the United States (excluding U.S. territories). We do not offer international shipping.

Shipping Costs

Shipping costs are calculated during checkout based on your location. If your order qualifies for free shipping (orders of $40 or more after discounts are applied), it will be shipped via standard shipping, which typically takes 5-7 business days.

Free Shipping Conditions

Free shipping applies only to orders that total $40 or more after any applicable discounts. If your order falls below $40 after discounts are applied, free shipping will not be available.

Payments Policy

We use WooCommerce to securely process payments. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as Apple Pay and Google Pay.

• All transactions are processed through a secure checkout with SSL encryption, ensuring the protection of your personal information.
• Our payment system complies with PCI DSS (Payment Card Industry Data Security Standard) standards, ensuring secure and safe transactions.

14-Day Satisfaction Guarantee

We are confident that you will love our products! If for any reason you are not completely satisfied with your purchase, you can return it within 14 days for a full refund. This guarantee applies to product dissatisfaction only. Shipping or delivery issues do not qualify for a refund.

Guarantee Details

• We guarantee that our products are 100% natural and we provide a full ingredient list for transparency.
• All ingredients used in our products are clearly listed on each product page, so you can make informed purchasing decisions.

Additional Information

• Gift Options: We do not offer direct gift options, but you may use different shipping and billing addresses during checkout to send products as gifts.
• Order History: We retain order details for up to 7 years. This allows us to provide better customer support and keep records of previous purchases. You can learn more in our Privacy Policy.

Need Help?

If you have any questions or need assistance, please contact our customer service team at support@wildmonkeygrass.com.